Complaints and feedback
We want to hear when we get things right and when we get them wrong.
How to tell us
- Speak to any member of staff
- Call 01902 901270
- Email info@migrantempowerment.org
- Use our contact form
You can complain in your own language, and someone can complain for you.
What happens next
- We acknowledge your complaint within 5 working days.
- A manager looks into it and replies within 20 working days.
- If you are not happy with the answer, you can ask for the Chair of Trustees to review it.
If you are still not satisfied
- About fundraising: the Fundraising Regulator
- About how we use your data: the Information Commissioner’s Office
- About how the charity is run: the Charity Commission
Safeguarding concerns are handled straight away – see our safeguarding page.
Last updated: October 2026